Monday, March 2, 2009

Mountain Valley Advertising

My name is Roger Neilman and my family and I run a small advertising business in Richmond, VA. Sometimes working with your family can be frustrating, and sometimes it's the best thing in the world. We decided to start blogging in order to release our aggravations and also to tell about success stories. My wife, Sandra is our office manager and accountant and is the loveliest. And then our daughter Angela is the creative director. Her husband, Ryan, our graphic artist and their new baby boy is a little too young to hold any position except stealer of hearts.

One of our craziest success stories came about a year ago. This man calls Sandra in a hurry, wondering if we can print some flyers off as soon as he gets to the office. A half hour later, he stumbles in throwing the flyer at her, asking her to be as fast as she can. He steps outside for a smoke, to find the package of flyers neatly tied in a bundle waiting for him when he came back inside.

He pays and then tells us he actually was only testing us, to see if we are "customer service oriented". Now, I don't know what business is not, but this man seemed worried about it. Luckily, we pleased him and he's been a loyal customer ever since.

Anyway, that's all I have for now. If you need any advertising/marketing/printing help in the Richmond area, don't hesitate to visit our website or stop by! And I hope you enjoy our family's blog.

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